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Diagnosed problem with washing machine.
I called this company for help with my washing machine. Don asked me questions over the phone to determine what the problem might be, gave me a suggestion to try and told me to call him back if the problem persisted. It worked and I am grateful for Don’s knowledge, professionalism and integrity – anyone else would have automatically arranged a service call & THEN asked questions and charged me for the same result. If I have a problem with my washing machine again or with any other appliance I will absolutely call Don, and I will recommend his company to anyone in need of appliance repair. I am very impressed.
Replace icemaker and unplugged defrost drain.
I have been having trouble with my freezer in my Kenmore side-by-side refrigerator – icemaker was overflowing, there was a pool of ice forming at the bottom of the freezer and a fine frost on everything. I had another company here to look at which was awful. They quoted me over $400 to replace the icemaker alone and said it would be about $100 to try and diagnose the other issues to start. The guy was rude, dirty and unprofessional. I sent them packing after having to pay the $70 trip charge. I called Save On Appliance Repair after seeing them on the List on New Year’s Day. Jerry called me first thing the next morning and was at the house by that afternoon. He was an hour late, but he only gave a 2-hour window of arrival and it was short notice. So I didn’t mind that. Jerry was very professional and did a great job. He had all the parts with him and was able to get everything working. He cleaned up the mess in the freezer and left things looking good. He even call the next day to make sure everything was working correctly. I was very impressed and felt comfortable having him in the house. I would highly recommend.